Insurance vs. Private Pay

Insurance Coverage for Counseling verses How Private Pay Can Benefit Clients 

Insurance companies often imply with their wording that their company has put participating therapists, counselors and psychologists through a rigorous screening process so they can provide you with only the very best clinicians. Insurance companies also commonly indicate that certain therapists, counselors and psychologists have actively chosen not to work with your insurance company. The fact of the matter is that insurance companies often do not accept new providers into their network and when they do accept new providers, they do not carefully select therapists, counselors and psychologists based on expertise but instead consider location and quite commonly select clinicians that are the most economical choice for them. With large HMOs, a “one size fits all” method of treatment can often severely limit access to mental health coverage. This may mean that you will not find a provider who is a good fit for you.

Many individuals chose to privately pay for counseling sessions so that they can remain in control over their sessions. If your insurance provider is covering your therapy sessions, your counselor must determine whether what you are talking about is pertinent to the diagnosis your therapist was mandated to give you. If it doesn’t correspond with your diagnosis, your therapist is obliged to redirect you to your symptoms of concern or your therapist will have to give you yet another mental health diagnosis code in order to justify treatment to the insurance company.

In addition, with many insurance providers you have a limited number of sessions and several screenings before therapy even starts (phone screening, intake assessment, treatment planning and then therapy starts). If you exceed your allotted sessions, your insurance company may demand a review of your mental health records, which allows them to question the treatment you are receiving and if the insurance company determines that you are not benefitting from your sessions, they may make the decision to discontinue coverage for your sessions. Insurance companies may also require that you take medication before they will approve more therapy sessions for you.

Insurance companies expect satisfactory documentation before they will pay (or reimburse) for your therapy sessions. All therapists, counselors and psychologists are directed by federal law to keep confidential records. When you make the decision to use your insurance company, counselors/therapists must ask you to sign a waiver that allows us to communicate this confidential information to your insurance company. At a minimum, this confidential information includes dates of service and a mental health diagnosis. In the event your insurance company requires preauthorization for treatment and/or reviews your file, additional information, such as therapeutic session notes, must be provided to your insurance company and your diagnosis may stay on your permanent health records.

It’s important to note that this information becomes part of your record and could be used by insurance companies to raise your insurance rates as well as prevent you from being able to obtain life insurance (N1), disability insurance as well as future private health insurance should you make the decision to become self-employed in the future.

Insurance companies are members of the Medical Information Bureau (MIB) and medical conditions and mental health disorders are reported by the insurance companies to the Medical Information Bureau. This information, including mental health diagnoses, may not only have an effect on your future insurance coverage but it can also affect your eligibility into the armed forces and can even negatively affect your driving record and ability to participate in risky sports. When you apply for health insurance, life insurance or disability insurance, your perspective insurance provider obtains a report of your records from the MIB. This is information is particularly important when you are making a decision about therapy for your children.

Because insurance reimbursement rates are low, paperwork is time-consuming, and coverage is tightly managed and limited, more and more counselors, therapists and psychologist are making the decision not to participate in managed health care insurance networks. This may affect your ability to get the best care possible.

Better Reimbursement

Better makes it simple to get paid back by your health insurance. Just because we don’t accept insurance, doesn’t mean you miss out on our services. Just take a photo of your SuperBill with the app and Better works with your insurance to get you your money back.

PABC has partnered with Better – an app that helps patients who pay out-of-pocket to get reimbursed by their health insurance. Better works with your insurance to get you paid. Find out more at https://getbetter.coBetter makes filing your insurance claims simple.

Here's how it works:

1. Download the iPhone app and sign up.
2. Forward this email, with your superbill attached, to

Simply send a photo of your SuperBill (provided by therapist at end of each session) and they will handle the rest, including determining your eligibility and following-up with your health insurance company.


The App

Better makes it simple to get paid back by your health insurance. Just because we don't accept insurance, doesn't mean you miss out on our services. Just take a photo of your SuperBill with the app and Better works with your insurance to get you your money back.

Get paid back

Getting paid back for out-of-network health cares is often a complex process that can frustrate anyone to the point of giving up. With Better, claims can be filed in seconds. Better corrects coding errors, follows-up with insurance, and make sure that your claims are correctly paid back.


Better charges 10% of the money you get back. If a claim is applied to the your deductible or cannot be covered by insurance, the service is free. Better is dedicating 100% of their revenue to purchase and forgive $16 million in medical debt for those in need. For each claim processed, an American struggling with medical debt is helped.


No, not all policies reimburse out-of-network claims. Better can check whether your policy will reimburse you for a specific type of out-of-network care.

That is easy! Send it to Better anyways. Better will check to determine whether or not your claim is covered by your policy. They won't charge you anything if you don't get any money back.

If a claim is rejected, Better will work with your health insurance company to determine whether the decision can be appealed. If a claim is rejected for missing information, lack of preauthorization, or another administrative error, Better will automatically appeal the decision. If the case is more complex, such as a rejection because a claim is deemed not medically necessary, a Better agent will reach out to you to discuss the best course of action.

This depends on your insurance company and the complexity of your claim. It can take days to months for claims to be processed. Better contacts your insurance company regularly to expedite the process as much as possible.

This depends on your specific insurance plan, your deductible and the type of medical service your received. Better will work with your insurance company and provider to maximize the amount reimbursed as much as possible.

Your insurance company will issue you a check in the mail.